As Member Engagement Manager at the World Sustainable Hospitality Alliance, Michelle works at the intersection of member strategy, responsible recruitment, and human rights due diligence. She partners with hospitality companies to strengthen awareness and mitigation of recruitment-related risks, including modern slavery and labour exploitation, and supports the integration of ethical recruitment practices into broader ESG and sustainability frameworks.

Michelle leads cross-sector collaboration with member companies, funders, NGOs, industry working groups, and external advisors to drive collective action and measurable social impact. She develops practical guidance, engagement frameworks, and human rights–focused initiatives aligned to strategic objectives, ensuring accountability and long-term value creation.
Through a structured and impact-driven approach, Michelle advances ethical recruitment standards and strengthens the social performance of the hospitality industry.